Levelling Up the Client Area: A Look at Our Latest Sentinel Enhancements
Here at Tranquil IT, our development team is constantly working to refine the tools you rely on every day. For the past few months, we've had our heads down, focused on one primaryy goal: making the Tranquil IT Client Area more efficient than ever and even easier for you to use.
This wasn't about starting from scratch. It was about taking an existing solid foundation and making it significantly better, faster, and more powerful. We've listened to your feedback, refactored back end services, rebuilt entire frontend modules, and added improvements that you, the user, wanted to deliver what we believe is a huge leap forward in control and clarity.
Here’s a look at what we've been building.
More Power with True Self-Service
One of our core technical goals was to empower you to manage your IT infrastructure with less friction. To achieve this, we've shipped a completely new self-service module that hooks directly into our provisioning systems. This means you can now:
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Order services and add devices directly through the portal in real-time.
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Take granular control over device support levels without needing to raise a ticket.
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Easily filter your views to find exactly what you're looking for.
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Utilise a streamlined interface for managing multiple physical sites.
Actionable Insights via a New Data Visualisation Layer
We know that data is useless without clarity. That’s why we’ve implemented a new data visualisation layer right on your dashboard. These aren't just static images; they're live, interactive charts pulling data straight from our monitoring systems to give you a clear, immediate overview of your assets, infrastructure, and a cost breakdown of your services.
We’ve also centralised all reporting. You can now generate detailed:
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Device and Licensing Reports: Get a full inventory of your hardware and software. We've also ensured these are in a print-friendly format.
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Service Reports: See exactly which services are allocated where.
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Invoice Hub: We've finally corralled all your invoices into one place for simplified financial management.
The Eco Score: More Than Just a Metric
Perhaps the feature we're most excited about from an engineering standpoint is the new Eco Score. We're now ingesting and analysing data from your assets to compute a proprietary efficiency rating. With the environment being one of our main focuses here at Tranquil, the addition of this new metric ensures we can help improve sustainebility, both in-house and for our clients.
The system then provides actionable recommendations for improvement, creating a data-driven feedback loop to help you optimise your setup; both for the planet and your budget. Our support team, is of course, on hand to help you implement these technical suggestions.
What's Changed Under the Bonnet?
This has been a significant engineering effort to deliver 2.2.4, involving:
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A refactoring of our front-end architecture for a faster, more responsive user experience.
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Considerable optimisation of our database queries to ensure your dashboard loads faster than ever.
- Direct syncing from our suppliers and partners to ensure all data regarding your services is 100% correct.
- Added security features controlled by our central authentication system, Tranquil SSO.
- New backend monitoring solution implemented so our teams are notified as soon as there is any issues or outages.
- Multiple bug fixes and general improvements
The upgraded Client Area is now live for all clients. We encourage you to log in and explore the new features.
We're proud of what we've built and hope these enhancements make managing your IT infrastructure that much easier. As always, we welcome your feedback as we continue to iterate and improve.
All the best,
The Tranquil Development Team